Privacy Policy
Our transparent data protection practices, telephone intake protocols, and privacy commitments for Lexington consumers.
Roof Expert USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy details how we collect, use, and protect information when you visit https://lexingtonky.roofexpertusa.com/ or call our emergency roofing dispatch telephone services in Lexington, Kentucky.
Information We Collect
Because our website does not utilize contact forms, quote submission boxes, or online user account creation, we do not collect personal names, email addresses, or payment credentials through digital web interfaces.
When you contact our emergency dispatch coordination desk via telephone at (888) 208-4155, our live intake specialists may collect:
- Your name, telephone callback number, and property address where emergency roofing service is requested.
- Descriptions of the damage (e.g., active ceiling leaks, wind-blown shingles, fallen tree limbs, or need for tarping).
- Relevant property details (e.g., residential vs. commercial vs. horse farm, one-story vs. multi-story, roof pitch, and insurance carrier).
How We Use Your Information
We utilize telephone-provided information exclusively to:
- Facilitate geographic triage and dispatch an independent, licensed roofing contractor serving your specific Central Kentucky neighborhood.
- Transmit service address details to the dispatched contractor so they can contact you directly and navigate to the property.
- Perform internal quality assurance and follow up regarding customer satisfaction with the dispatch process.
Sharing of Information
We share your contact and address information solely with the independent third-party roofing contractor selected to fulfill your emergency request. We do not sell, rent, trade, or distribute your personal information to third-party marketers, advertisers, or bulk lead brokers.
Automated Logging & Cookies
Our web servers may automatically log non-personally identifiable technical information, such as your IP address, browser type, referring pages, and access timestamps, for diagnostic and cybersecurity performance analysis. We do not use intrusive tracking cookies or behavioral remarketing pixels.
Data Security
We implement industry-standard organizational and technical security measures to protect consumer data against unauthorized access, alteration, or disclosure. However, no communication channel over cellular or telephone networks is completely guaranteed to be 100% impenetrable.
Contact Regarding Privacy
If you have questions regarding this Privacy Policy, please contact our administrative desk at Roof Expert USA, 911 S Broadway, Lexington, KY 40504, or call (888) 208-4155.
Frequently Asked Questions
Do you sell my phone number to multiple roofing companies? +
No. Roof Expert USA never sells customer data to bulk lead generation companies or competing contractors. Your information is provided solely to the independent contractor dispatched to handle your service call.
Does your website store tracking cookies on my mobile device? +
Our static website operates without invasive tracking cookies or commercial ad pixels. Server access logs collect only standard anonymous technical diagnostics.
How can I request removal of my telephone dispatch record? +
You may contact our administrative coordination desk at (888) 208-4155 at any time to request the deletion of your historical dispatch call logs.